TERMS, CONDITIONS & PRIVACY
All Pets Considered is a pet supply and gift retailer in Greensboro, North Carolina, USA. We have been in business since 1992.
We are located at 2614 Battleground Ave., Greensboro, NC 27408.
Our phone number is 336-540-1400 (option 4 for web sales customer service). We can be reached by e-mail at firstname.lastname@example.org.
Shipping & Payment Info
Most products that we send out from our store ship by USPS First Class Mail or Priority Mail. Some of our products ship by UPS Ground. Most orders ship out within 5 - 10 business days (many within 2-3 days), plus shipping time.
Products that ship directly from our suppliers will ship by USPS First Class Mail, Priority Mail or UPS Ground in most cases. Occasionally a product will ship by FedEx. Most orders ship out within 5 - 10 business days (many within 2-3 days), plus shipping time.
At this time All Pets Considered only ships to the Continental US.
All transactions will be conducted in USD.
All Pets Considered accepts Visa, MasterCard, American Express and Discover.
Reduce, Reuse, Recycle
We try to use as little packing material as we can while still ensuring the safe delivery of your order. When available we will reuse boxes and/ or packing materials to ship your order. We hope that you will reuse boxes and packing materials if you can. If not please recycle if you are able.
All Pets Considered Returns & Refunds
All Pets Considered wants you to be completely satisfied with your on-line shopping experience. If the merchandise you purchase from us is defective or simply not to your satisfaction, you may contact us for a return within 30 days of receipt for an exchange or a refund of your purchase price.
What is the first step in returning items to All Pets Considered?
Contact us at within 30 days of your receipt of the merchandise. Please include in your e-mail the following:
Telephone number, including area code*
Product you wish to return
Order number or date purchased
Reason for return
*We use the personal data you give us only to process your return.
In a responding e-mail, we will issue you a Return Authorization Number and specific instructions meant to streamline the return process. We will also provide the appropriate address for the return shipment. (Most items should be returned to All Pets Considered. In some cases, however, we will ask that you return the item directly to the manufacturer.)
Will my shipping and handling charge be reimbursed on return?
We can refund shipping and handling in three cases only: if the item you purchase from us is defective, if it is damaged in shipping, or if we mistakenly send you an item other than what you ordered.
What conditions apply to my return?
We ask that you contact us for a refund or exchange within 30 days of your receipt of the merchandise. We will accept returns between 30-60 days with a 20% restocking fee. No returns will be accepted after 60 days. Merchandise should be returned in its original condition and/or packaging (unless it has proven defective). Please keep in mind that there is no such thing as an indestructible dog toy. We recommend that merchandise be returned via carriers that offer package tracking or delivery confirmation. Please retain your tracking receipt for reference.
When will my refund be credited?
Refunds will be credited upon return of merchandise and to the account used in making the original purchase. We will notify you by e-mail when your refund has been processed. Please allow up to 3 weeks for processing.
You can shop at with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
is registered with the Authorize.Net Verified Merchant Seal program.
We use your information only to process your order.
Your credit card information is shared only with the companies involved in processing your payment.
We do not sell or share customer information for any reason other than processing your order. We shop online ourselves and take privacy and security very seriously.
If you would like to be added to our e-mail list please add yourself using the form at the bottom of each page of our website. We will not add you unless you do that. We don't want to send our promotional e-mails to anyone that doesn't really want them.